Shipping Policy

1. Shipping Overview

PULSE BOROUGH ships orders to customers in the United States and selected international destinations.

We work to process and dispatch orders promptly while providing customers with tracking information whenever available.

Please note that all delivery timeframes shown below are estimated transit periods rather than guaranteed delivery dates.

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2. Order Processing

Orders generally require 1–3 business days for handling before they are dispatched.

Processing includes:

• Payment verification;
• Order review;
• Product preparation;
• Packaging; and
• Handover to the shipping carrier.

Business days normally exclude weekends and applicable public holidays.

During promotional events, seasonal periods, or unusually high order volumes, processing may occasionally take longer.

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3. Estimated Transit Times

After an order has been dispatched, estimated transportation times are:

Combining processing and transportation, the typical overall timeframe is approximately 8–18 business days.

These estimates can vary depending on the destination, carrier, customs procedures, weather, holidays, and other circumstances outside our control.

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4. Shipping Charges

Standard shipping is offered free of charge on eligible orders.

If a particular product, destination, or shipping option carries an additional fee, the applicable charge will be displayed during checkout before the order is submitted.

Any shipping fee shown at checkout forms part of the order total.

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5. Tracking Information

Once your order has been dispatched, available tracking information will generally be sent to the email address provided during checkout.

Tracking may not display movement immediately after shipment. It can take some time for the carrier to scan and activate the tracking number in its system.

If tracking remains inactive for an unusually long period, please contact us at:

phonsxr80@outlook.com

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6. Delivery Estimates

The delivery periods stated on this page are estimates intended to help customers plan for their orders.

Actual delivery may take longer because of circumstances including:

• Carrier congestion;
• Severe weather;
• Public holidays;
• Customs processing;
• Transportation interruptions;
• Remote or difficult-to-access destinations;
• Incorrect or incomplete delivery information; or
• Other events outside PULSE BOROUGH's reasonable control.

PULSE BOROUGH does not guarantee delivery by a specific date unless expressly agreed otherwise in writing.

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7. Address Accuracy

Customers are responsible for entering a complete and accurate delivery address when placing an order.

Please carefully verify:

• Recipient name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State or province;
• ZIP/postal code; and
• Contact information.

If an order has not yet shipped, contact us as soon as possible if you notice an address error.

Once an order has been dispatched, we may be unable to change the delivery address.

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8. Incorrect or Incomplete Addresses

If a package cannot be delivered because the address provided by the customer is incorrect, incomplete, or otherwise unusable, additional shipping charges may apply if the package needs to be redirected or reshipped.

If the shipment is returned to us, we will contact the customer when practical to determine whether reshipment or another available resolution is appropriate.

Any additional shipping cost resulting from customer-provided address errors may be the customer's responsibility.

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9. Delivered but Not Received

If carrier tracking shows that a package has been delivered but you cannot locate it, please first check:

• Your mailbox or normal delivery area;
• Around entrances or other secure locations;
• With household members or building management;
• With neighbors where appropriate; and
• Directly with the carrier using the tracking information.

If the package still cannot be located, contact us at phonsxr80@outlook.com with your order number and tracking information.

We will review the available shipment information and determine the appropriate next step.

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10. Delayed Shipments

Occasionally, an order may take longer than the estimated timeframe.

Potential causes include carrier delays, customs inspections, weather events, peak-season volume, transportation disruptions, or other circumstances beyond our reasonable control.

A delay does not automatically indicate that a package has been lost.

If the tracking information continues to show no meaningful movement for an extended period, please contact customer service so the shipment can be reviewed.

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11. International Orders and Customs

International shipments may be subject to customs inspections, import requirements, duties, taxes, or other charges imposed by the destination country.

Any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination jurisdiction are generally the customer's responsibility unless expressly stated otherwise at checkout.

Customs processing may also extend the expected delivery timeframe.

PULSE BOROUGH cannot control the timing or decisions of foreign customs authorities.

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12. Multiple Shipments

An order containing multiple products may, when operationally necessary, be fulfilled in more than one shipment.

If this occurs, separate tracking information may be provided for the individual packages.

You will not necessarily receive every item in the order at the same time.

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13. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and its contents as soon as reasonably possible.

Photographs may be requested when investigating a shipping-related issue.

If the merchandise itself has been damaged, contact:

phonsxr80@outlook.com

Please include your order number and relevant photographs so the matter can be reviewed.

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14. Lost Shipments

If a shipment appears to be lost during transportation, PULSE BOROUGH may review the available tracking information and carrier records.

Depending on the circumstances, we may work with the carrier to investigate the shipment and determine an appropriate resolution.

Customers should retain their order confirmation and tracking information until the package has been successfully received.

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15. Undeliverable or Refused Packages

Packages may be returned to the sender when delivery is refused, the address cannot be verified, the recipient cannot be located, or other delivery requirements are not satisfied.

When a package is returned for reasons attributable to the customer, any refund or reshipment may be adjusted for applicable shipping or handling costs.

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16. Holiday and Peak-Season Delays

During major holidays, promotional campaigns, seasonal shopping periods, and other high-volume periods, both processing and carrier transit times may increase.

Customers placing orders during these periods should allow additional time for fulfillment and delivery.

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17. Customer Responsibility After Shipment

Once an order has been dispatched, customers should monitor the tracking information and remain available to receive the shipment where required.

PULSE BOROUGH is not responsible for delays resulting from circumstances caused by the recipient, including failure to provide a usable address, refusal of delivery, failure to collect a package, or failure to follow carrier delivery instructions.

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18. Shipping and Returns

Shipping timeframes do not change the return period described in our Return & Refund Policy.

If you receive an incorrect, damaged, or qualifying defective product, please contact us before sending the item back so we can provide the appropriate instructions.

Unauthorized returns may experience delays or may not be processed correctly.

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19. Contact Us

For shipping questions, tracking assistance, delivery concerns, or address-related issues, please contact:

PULSE BOROUGH
Operated by: JORDAN ALEXANDER BUTCHER
Address: 1721 Williams St, Angola, Indiana, United States
Email: phonsxr80@outlook.com

We recommend contacting us with your order number and tracking number whenever possible so we can assist more efficiently.