Refund policy
Return & Refund Policy
1. Our Return Commitment
At PULSE BOROUGH, we want you to feel confident when ordering from our store. If an item does not work out, eligible purchases may be returned within the time period described below, provided the product meets our return requirements.
This policy explains when returns, exchanges, refunds, and order cancellations may be accepted.
Your statutory consumer rights remain unaffected where applicable.
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2. Return Window
You may request a return within 30 calendar days from the date your order is delivered.
To qualify, the return request must be submitted within this 30-day period. Returns requested after the applicable deadline may be declined unless otherwise required by applicable law.
We recommend contacting us before sending anything back so that we can provide the appropriate return instructions.
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3. Conditions for an Eligible Return
Returned merchandise should meet all of the following requirements:
- The item must be unworn, unused, and in its original condition.
- Products must not show signs of washing, alteration, repair, or customer use.
- Original tags, labels, and packaging should remain attached and intact where applicable.
- Any included accessories, inserts, or product components should be returned with the item.
- The product must be adequately protected during return shipping.
- A return must be authorized or arranged through PULSE BOROUGH before being sent back.
Items that do not meet these conditions may be subject to a reduced refund or may be rejected.
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4. Returns for Personal Preference
If you simply change your mind, select the wrong size, no longer want the product, or otherwise return an item for personal preference, the applicable return costs are the customer's responsibility.
For an approved preference return, PULSE BOROUGH may deduct:
- $10 return shipping cost
- $5 processing and restocking fee
The total deduction may therefore be up to $15 per applicable return.
Original shipping charges, where applicable, are generally non-refundable.
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5. Defective, Damaged, or Incorrect Items
Please contact us as soon as possible if your order:
- Arrives damaged;
- Contains the wrong product;
- Contains the wrong size or item due to a fulfillment error; or
- Has a qualifying manufacturing or fulfillment-related defect.
For confirmed issues caused by PULSE BOROUGH or occurring before the product was delivered to you, we will work with you on an appropriate resolution and cover applicable return shipping costs where appropriate.
Depending on the circumstances, the available resolution may include a replacement, exchange, or refund.
We may request clear photographs or other information to evaluate the issue before authorizing a return.
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6. Exchanges
Eligible exchanges may be requested within 30 calendar days after delivery.
Exchange requests are subject to:
- Product availability;
- The returned item meeting our condition requirements;
- The requested replacement being available at the time the exchange is processed.
If the requested replacement is unavailable, we may instead offer another appropriate resolution, such as a refund.
For exchanges resulting from customer preference, applicable return and processing charges may apply.
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7. Items That May Not Be Accepted
A return may be refused when an item:
- Has been worn or used;
- Has been washed, altered, repaired, or modified;
- Has visible stains, odors, damage, or other signs of use;
- Is missing original tags, packaging, or included components;
- Was damaged after delivery due to customer handling;
- Is returned without following the provided return instructions;
- Is submitted after the applicable return period; or
- Was identified as final sale or otherwise excluded from returns at the time of purchase.
Where required by applicable law, mandatory consumer protections will continue to apply.
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8. How to Request a Return
Before shipping an item back, please contact:
Email: phonsxr80@outlook.com
Please include:
- Your order number;
- The item you would like to return;
- The reason for the return; and
- Photos or additional information if the item is damaged, defective, or incorrect.
Do not send merchandise to the business address listed above unless our customer service team specifically instructs you to do so.
Returns sent to an unauthorized location may experience processing delays.
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9. Return Shipping Responsibility
For personal-preference returns, the customer is responsible for the applicable return shipping cost.
For confirmed wrong-item, qualifying defective, or fulfillment-related issues, PULSE BOROUGH will determine the appropriate return-shipping arrangement.
Customers should retain proof of shipment and tracking information until the return has been fully processed.
PULSE BOROUGH is not responsible for a return package that cannot be verified as shipped or delivered to the designated return location.
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10. Return Inspection
Once a returned package arrives, our team will inspect the merchandise to confirm that it satisfies the requirements of this policy.
The inspection may result in:
- Full refund approval;
- Refund less applicable deductions;
- Exchange approval; or
- Return rejection when the merchandise does not qualify.
Receiving a returned package does not automatically guarantee that a refund will be issued.
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11. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
After approval, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Original shipping charges are generally not refundable unless the return results from an error or qualifying issue for which PULSE BOROUGH is responsible.
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12. Order Cancellations
If you need to cancel an order, contact us as quickly as possible after placing it.
Cancellation requests are generally considered only within 24 hours of purchase and before the order has entered processing or shipment.
Once an order has been processed or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
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13. Packages Returned to Us
If a shipment is returned because of:
- An incorrect or incomplete address;
- Failure to collect the package;
- Repeated delivery attempts;
- Refusal of delivery; or
- Other circumstances attributable to the customer,
additional shipping costs may apply before the order can be resent.
If the customer chooses not to have the package reshipped, any refund may be reduced by applicable shipping, handling, or other costs.
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14. Promotions and Partial Returns
If your order qualified for a discount, promotional offer, bundle price, free gift, or other special pricing, returning only part of the order may affect the final refund amount.
Where necessary, promotional discounts may be recalculated based on the merchandise ultimately retained.
Any free promotional item that is required to be returned must be included with the eligible merchandise.
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15. Refunds for Lost or Undelivered Returns
Customers should use a shipping service that provides tracking when returning merchandise.
If a return shipment is lost before reaching the designated return location, PULSE BOROUGH may require evidence that the package was actually shipped before determining whether a refund can be issued.
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16. Changes to This Policy
PULSE BOROUGH may update this Return & Refund Policy from time to time to reflect changes to our services, procedures, or applicable requirements.
The version published on this page at the time of your purchase will generally apply to that order, subject to applicable law.
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17. Contact Us
For questions about returns, exchanges, refunds, or cancellations, please contact:
PULSE BOROUGH
Operated by: JORDAN ALEXANDER BUTCHER
Address: 1721 Williams St, Angola, Indiana, United States
Email: phonsxr80@outlook.com
We recommend contacting us before returning any merchandise so your request can be properly reviewed and processed.